Qtrac logo


by Qtrac

Qtrac is a cloud-based virtual queue management system and appointment scheduling platform that offers a modern queuing experience, multi-channel, personalized engagement, and rich customer insights. Integrate Qtrac into your Raydiant ecosystem to enhance the customer experience and streamline operations.

Qtrac improves the customer experience

Raydiant will now be able to display real-time queue information, such as estimated waiting times and queue positions. This allows customers to have visibility into the status of their wait and manage their time effectively. It reduces perceived waiting times and enhances overall customer satisfaction.

Enhanced communication

Raydiant's integration with Qtrac provides a platform for effective communication with customers. It can display informative messages, promotional content, and announcements while customers are waiting in the queue. This helps to engage and entertain customers, improving their overall experience and providing opportunities for targeted advertising or brand messaging.

Upselling and cross-selling opportunities

Raydiant can be leveraged to promote additional products or services to customers while they wait in a queue. They will be drawn to the digital signage while it displays critical information regarding their wait time and visit status. Organizations can show relevant offers or recommendations to capitalize on upselling and cross-selling opportunities, increasing revenue and customer satisfaction. Overall, Qtrac and Raydiant can transform the customer journey, improve operational efficiency, and create engaging experiences by enhancing communication, reducing perceived waiting times, and providing valuable customer experience insights for better decision-making.

Queue management and customer engagement

Add Qtrac alongside your Raydiant dashboard to instantly offer automated queue management, appointment scheduling, and data insights. Dedicate one screen to Qtrac and another to a rotating playlist of educational or motivating content to keep customers engaged. Showcase relevant content alongside your Qtrac display to improve customer engagement and the overall in-person experience. 

How we integrate

Qtrac is available as part of our In-Location Experience Marketplace and is accessible from the Raydiant dashboard. This integration creates an improved in-person experience, where customers and are more engaged. Along with this integration, Raydiant customers have access to the entire Raydiant ecosystem, which includes custom background music, video streaming content, social walls, occupancy tracking, AR technology, and more.