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Olo Order Status

by Olo

The Raydiant and Olo Order Status app integration gives Olo merchants the ability to display real-time order status information on digital signage. Provide customers with real-time updates on and estimated completion times for their food orders, which can reduce uncertainty about when their meals will be ready for pickup or delivery. Eliminate the need for employees to manage questions about orders. With the Olo Order Status app, ensure customers always have the most accurate information without creating extra work for your employees.

Enhance the customer experience with Olo Order Status

Allow customers to have timely information about their orders. Clearly display the status of customer orders, whether received, in-progress, or complete, alongside estimated wait times and other relevant details to minimize questions and confusion about orders. Help customers plan their time accordingly and reduce crowding in waiting areas.  

Improve operational efficiency

Display real-time order updates on customer-facing screens to increase efficiency and reduce the workload on staff who may otherwise need to field frequent customer inquiries about order status. The app can also be used in the back of house to improve kitchen operations by providing real-time updates on order progress and inventory levels, which can help to reduce waste and optimize staff distribution. 

Combine your online marketing efforts with your in-location experience

With Raydiant, build a multi-zone display that includes your Olo Order Status display as well as other content you can create using apps on our App Marketplace. Tempt customers with mouth-watering visuals that are strategically placed next to corresponding menu items. Schedule playlists with rotating promotional content, upcoming social events, and more. Stream sports videos, weather reports, and news channels to keep customers entertained — the longer they stick around, the more likely they are to order a couple extra snacks or drinks.

How we integrate

Olo Order Status is available as part of our In-Location Experience Marketplace and is accessible from the Raydiant dashboard. This integration creates a streamlined ordering system, where POS data is used to provide customers with up-to-date information about their orders. Along with this integration, Raydiant customers have access to the entire Raydiant ecosystem, which includes custom background music, video streaming content, social walls, QR scan-and-go codes, occupancy tracking, AR technology, and more.