2022 State of Deskless Work: Retail

Unengaged employees contribute to a decrease in customer service quality, decreased profits, increased absenteeism, and increased turnover.


  • Only 38% of the retail employees we surveyed reported high engagement at work.

  • 29% are not engaged at all.

  • Only 37% say their company communicates “very well.”

In this report, we dug into the reasons behind these statistics. Retail workers also weighed in with suggestions on how to improve the employee experience. These findings will empower retail business owners to make the changes they need to better support their employees and, ultimately, benefit their businesses.

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