How the Employee Experience Can Make or Break the Customer Experience

Happy employees work harder, provide better customer service, are more effective at their jobs, and contribute to a more positive environment for customers and co-workers.

• Unengaged employees cost the U.S. economy $350 billion dollars a year.

• Companies suffer a $2,200 loss per unhappy employee per year.

• In one study, when a company displayed key performance metrics on a “leaderboard,” there was an 850% increase in pipeline volume and a 360% increase in sales system adoption.

Research suggests communication, goal-setting, gamification, recognition, and staying connected with remote teams leads to more employee engagement.

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