Dear rule-breakers,
difference-makers,
and questioners:
We want you!

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Your work will be woven into the fabric of how thousands of businesses create physical experiences for their customers and guests.

Our core values excellence, respect, integrity, resourcefulness, and a hearty sense of fun & play undergird the choices we make as individuals and as a company.

Objectives of this Role

• You will lead and build out our digital marketing center.
• You will manage the demand generation funnel and the monthly, quarterly, and yearly MQL goals.
• You will focus on our overall web experience and how we can create an online experience for our future customers like no other company in the world.
• You will be the one responsible for seeing the future and figuring out what our next 2-3 digital marketing channels might be.
• You will work closely with the product marketing team to ensure our site architecture matches our overall product positioning and product feature framework.
• Build a predictable marketing funnel we can rely on.
• You will manage the overall CPL and CAC metrics of the business closely ensuring we hit the best ROI possible for each of our campaigns.
• You love building up our brand in addition to the ROI-focused portions of your role.

In the first 30 days:

• You’ll get acquainted with the team and hit the ground running. Your first campaign will be up and out the door.
• You’ll form an opinion on our current and future web architecture and work closely with the team that will be working to overhaul our web experience.
• You’ll understand our current sources of web traffic and develop estimates for growth for each of these channels.
• You’ll get very familiar with our sales team and what is fueling their funnel today.

In your first 60 days:

• You will have shown results on the growth of our web metrics.
• Built trust with your team and have them all working in unison together in order to achieve your growth goals.

In your first 6 months:

• You will have earned the respect of your team and build up a world class marketing team around you.
• The team will look to you as a leader across marketing, sales, product and customer success.
• You will have a close relationship with the sales team and will have made significant progress toward helping them make our funnel predictable, knowing that if we add more into the top of our funnel we can be confident we can get more out of the bottom.
• You’ll become a reliable advisor to our product team, helping them understand the things you care about as a digital marketer and how you run your business.

About you and what type of skills you’ll need:

• You have deep experience on all things digital and have worked on website that attract a high volume of website conversions.
• You have used conversational marketing in your previous roles and understand the overall impact it can make to businesses around the world.
• You know how to build teams and manage employees.
• You have frameworks and ways of working from your past experiences that you can pick up and bring to Raydiant where you will take these to the next level.
• You’re an analytical marketer and love spending your days thinking conversion rate metrics and different UI patterns that create amazing digital experiences.
• You move fast and even though you love those tools, you believe almost anything can be solved with Zapier and Google Sheets.
• You love building up a brand and are a great storyteller.

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Objectives of this Role

We’re looking for an engineer who is comfortable jumping around the tech stack to properly integrate our systems with third-party tools and analytics frameworks while being comfortable communicating with stakeholders.

Are you a fit?

• You care about results, love experimentation, and are giddy when you see a graph go up and to the right
• You like digital marketing and operations, leveraging domain expertise in digital marketing best practices; you are a problem solver with everything you develop to improve our site experience and drive customer action
• You enjoy optimizing funnels to drive customers to a goal, and then connect them into e-commerce, operations and sales systems to ship products to them with tracking
• You have 4+ years experience as a software engineer
• You have strong Javascript and Python skills
• You have experience with e-commerce platforms like Chargebee and Shopify and Magento, tying them into sales systems like Salesforce and financial backends, occasionally using integration tools like Zapier
• You have experience with WordPress
• You have integrated a variety of tools to measure, analyze, or visualize online acquisition channels; you are experienced with Google Analytics, Facebook audiences, Google Ads audiences, and instrumentation systems such as Segment
• You have significant git fu and can explain what cherry-picking is
• You thrive working with a diverse, cross-functional team (engineering, marketing, sales, and business operations folks), and can manage a project plan in order to communicate progress and deliver solutions

What You’ll Be Doing

• Improve Raydiant’s conversion rate on key customer goals and KPIs
• Jointly own the elements of our tech stack that drive our customer acquisition efforts, including Segment, GA, the data warehouse, GTM/Facebook audience management
• Work with the Growth team to determine which tools are best-suited for our needs and tech stack
• Collaborate with the rest of the engineering team to determine the best way to integrate new tools with our existing systems, such as Segment Personas
• Execute integrations and provide support for anyone using our digital marketing tools
• Work within our exquisitely tuned Trello-based weekly sprint cycle, closing out cards, giving demos, and merging into the promotion pipeline for deployment
• Improve conversion rates and drive growth through A/B testing using Google Optimize
• Selecting appropriate segments for key marketing messages in Mailchimp, while ensuring those messages are properly instrumented with UTM parameters to help conversion

Bonus Points

• You know ES7, React and Redux
• Experience working with Pandas
• Experience working with APIs using Python/Node
• Solid HTML/CSS skills
• You can show us some production-ready work on your GitHub account

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Objectives of this Role

• Establish strategies and metrics to further accelerate our aggressive multi-channel revenue growth
• Measure, manage, optimize, analyze, and experiment upon the end-to-end customer lifetime funnel, from acquisition to retention and referral.
• Manage our paid marketing spend across Facebook, Google, and other channels like Capterra.
• Manage our social media and content programs
• Grow and support our direct sales and channel operations with tools, content, and
• Manage a team of growth professionals
• Work with our product team to establish product initiatives to help drive growth

Are you a good fit?

• You care about results, love experimentation, and are giddy when you see a graph go up and to the right
• You like digital marketing and operations, leveraging domain expertise in digital marketing best practices
• You enjoy optimizing funnels to drive customers to a goal, and then connect them into e-commerce, operations and sales systems to ship products to them with tracking
• Impeccable written and oral communication skills
• You have a bias for action
• Adept with Google Analytics, Facebook Business Manager, Google Ads, Segment, Mailchimp, Salesforce, and marketing automation (we use Autopilot)
• 6+ years’ experience in growth marketing, conversion rate optimization, and paid acquisition, with B2B experience preferred
• You can show us work you’re proud of, and have references to back it up

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

You will work hand in hand with our small but cross-functional growth team to take on advanced engineering needed for modern marketing and sales operations. This includes owning the infrastructure that gives us visibility into our funnel, helps us optimize our conversions, and connect multiple systems together needed multichannel delivery of products to our customers.

Raydiant is seeking a Business Operations Specialist to manage the end to end sales process on a daily basis. He/She is the key link in communication with our Customer/other departments /fulfillment facilities. We are located in downtown San Francisco, accessible by major transportation (Bart, ferry, bus).

In this role, the individual works closely with our fulfillment department to ensure that every order is processed and delivered on time.

Responsibilities

• Manage and process all incoming orders
• Create and maintain the company’s order processing documentation
• Ensure all team members are properly trained on order entry platforms
• Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
• Review business processes and company policies to assist enhance workflow and develop a streamlined standard operating procedure and maintaining quality standards.
• Automating reporting structures
• Recommend and update policies and procedures to improve performance
• Ensuring compliance with regulatory standards.
• Identify deficiencies and operational requirements and opportunities for improvement.
• Enhance workflow and cross-departmental engagements to improve business operations
• Identify opportunities for sales support to streamline entire sales process along with measure activities’ results.
• Set up dashboards and reports to track sales operations, provide data and guides to assist the sales and sales operations team
• Other duties as assigned by management

Preferred Qualifications

• Bachelor’s degree preferred
• 2+ years’ experience in a business-to-business environment; experience in a technology and/or start-up company is a plus
• Creative and strategic thinking skills, specifically in regard to client retention and satisfaction, as well as business optimization
• Ability to adapt in an ever-changing environment; working well under pressure and able to organize and prioritize responsibilities
• Strong written and verbal communication skills.
• Comfortable working with Google suite (Docs, Sheets, Slides).
• Strong time management skills.
• Good analytical skills, especially if you have skills around pattern detection, to the point where your partner and/or friends comment on it.
• Willing to pick up the phone and make a call rather than just send an email.
• Experience in Zendesk and related tools. You’ve edited an article, basically.
• Demonstrated experience working in customer-centric environments and have a passion for customer service excellence.
• Startup experience preferred.
• Fun, happy, honest, easygoing, grounded, curious, always learning.

What We Offer

• 100% paid medical benefits for employees; subsidy for dependents
• 401(k) plan
• Monthly subsidies for fitness memberships, commuter transit
• Flexible PTO and paid holidays

Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring, and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Objectives of this Role

• Represent our company, with a comprehensive understanding of our offerings
• Research consumer needs and identify how our solutions meet them
• Achieve company objectives through effective planning, setting sales goals,
• Generate leads, and build and nurture client relationships
• Identify knowledge gaps within the team and develop a plan to fulfill them

Skills and Qualifications

• A strong desire for a career in tech sales
• Experience working with Salesforce.com or other CRM platforms
• Prior experience with Inside Sales, B2B Sales, Lead Generation, Prospecting
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, interpersonal, organizational and telephone skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to analyze business opportunities and read situations well
• Ability to gather and use data to inform decision making and persuade others
• Ability to develop compelling strategies that deliver results with a strong attention to detail
• Ability to work in a fast-paced, startup environment
• Ability to travel at least 20% of the time

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Objectives of this Role

The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for the Account Executive team. This role manages the inbound & outbound campaigns of the sales division by qualifying active buying interest and identifying critical decision makers to successfully position the Raydiant value proposition. SDRs who establish high performance and are strong representations of the Raydiant Core Values with have potential for new challenges and career advancement within the sales team.

Your Daily Adventure Will Include:

• Making 80+ outbound phone calls each day
• Creative outbound prospecting within your named accounts
• Leveraging sales tools such as LinkedIn to network with potential customers
• Achieving and exceeding weekly/monthly metrics (appointments, qualified leads, new contacts, etc.)
• Gain business knowledge through researching how different businesses operate, leadership structures, what their pain points are and challenges they face everyday
• This is an individual contributor role that reports to a sales manager who values in-the-moment coaching, weekly one on ones as well as autonomy to allow you to own your success
• Pipeline organization and collaboration with Account Executives for qualified meetings
• Daily team huddles to celebrate wins and share goals
• Base salary + Commission = uncapped earning potential

Basic Qualifications:

• Have the ability to think on your feet in a conversation and answer unexpected questions with ease
• Demonstrate empathy for customers struggles and challenges
• Intellectually curious
• Resilient in the face of objections
• Willingness and desire to work in a fast-paced and high growth environment
• Have a passion for sales and sales processes
• You are good at finding ways to motivate yourself and your teammates. Camaraderie and Team Spirit is the name of the game around here
• Highly organized and able to adapt to changing priorities
• You feel confident using programs like SalesForce and LinkedIn. If you haven’t used them, that’s ok! You have had to learn new programs before and have a knack for picking them up quickly

More than half of all new televisions are being sold to businesses.

But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it’s really that bad.

But it’s easy with Raydiant.

At Raydiant, our hardware and cloud software unlocks the power these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.

We’re growing like crazy and we need your help.

Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries.

Raydiant is seeking a Senior Customer Service Representative to onboard and educate customers, investigate and recreate tricky issues, and assist operations as we ship tons of products to a global customer base. We are located in downtown San Francisco, accessible by major transportation (Bart, ferry, bus).

In this role, the senior customer service representative will be working within a scrum team supporting customers running on tens of thousands of IoT devices connected to an easy to use cloud based dashboard.