The Future of Workspace — Insights From Reid Hiatt
COVID-19 Resources

The Future of Workspace — Insights From Reid Hiatt

Jun 24, 2021

This article is part of Raydiant’s new Future of Workspace Series which features interviews with a wide range of professionals and thought leaders to learn more about the future of office space and how the workplace experience will evolve. 

The following is an interview we recently had with Reid Hiatt, Founder and CEO of Tactic.

What will be the 3 biggest lasting changes to the workplace caused by COVID?

  • First, a more flexible working environment. Now that employees have had a taste of remote work, many are refusing to go back to the traditional working model of being in-office Monday through Friday. We estimate that about 60% of employees would quit their jobs if they were required to go back into the office every day of the week.
  • Second, a decrease in companies’ real estate footprint. Many of our customers have announced plans or already have reduced the size of their office space upon announcing plans to adopt a hybrid working model.
  • Third, increasing competition for top talent. As the working world has become increasingly remote, top talent has never been more accessible. Without the geographical limitations that existed previously, companies will have to reward top talent now more than ever or they will lose said talent to the competition.

What workplace technologies will be the most important in the years ahead?

Hybrid workplace experience platforms. It’s no secret that the role of the office is changing and companies that are able to adapt to these changes best will come out on top of the competition. Office space has always been a means to recruit talented individuals (e.g., Google and Apple’s campuses) and now that’s not enough. Companies must strategically deploy their office space in a way that maintains company culture and collaboration, while still giving their employees the flexibility they want over when they work at home versus the office.

What will the workplace of the future look like?

This is a great question. I think the changes we are seeing to the workplace are just the beginning. Over the next couple of years, I expect. 80-90% of companies will adopt a hybrid workplace where employees have some level of flexibility in choosing when they work at the office or at home. I expect that in 3-5 years, we will begin to see virtual reality offices, where employees can work from the office just by putting on a VR headset.

What can organizations do to prepare for this new future?

Listen to their employees, both collectively and individually! Every employee has a different working preference. At Tactic, we’ve seen some employees actually want to work from the office every day each week while some only want to go in one time a week at most. Find a solution that allows employees to take control over their own working schedule and companies will find loyalty and employee wellness will increase.


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