This article is part of Raydiant’s Future of The Restaurant Industry series which interviews top experts on their perspective of technology and trends that are shaping the industry.
The following is an interview we had with Rom Krupp, Founder and CEO of OneDine.
Outside of COVID, what have been the most dramatic changes you’ve seen in the industry over the past 3-5 years?
RK: DSP (3rd party delivery) and the growth of off-premise dining is the most dramatic change outside COVID
What are the top trends you see shaping the future of the restaurant industry in the next 3-5 years?
RK: The continuous movement of people using their own device is going to have a drastic change on how restaurants are shaped, from faster table turns to reduced staffing needs, as revenue from 3rd party grows as % of sales where most is cannibalized in-store visits, restaurants need to change building designs to have larger kitchens and smaller dining rooms.
What technology do you believe will have the biggest impact on the restaurant industry in the next 3-5 years?
RK: 360-degree contactless technology (waitlisting, mobile menu browsing, ordering, payment, loyalty).
What’s the future of restaurants?
RK: Restaurants are here to stay, we will see more experiential restaurants as consumers are looking to combine activities with dining, a lot more of self-service options for guests to order pay and pour drinks on their own (automatic beer taps as an example) as labor costs are going to continue driving automation inside the 4 walls.